1. Overview
This Privacy Policy describes how Thorium DC, LLC ("Thorium DC, LLC," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit dialnox.com, use the Dialnox platform, request a demo, or communicate with us.
Dialnox provides AI-enabled voice and telecommunications services for business customers. This policy applies to website visitors, prospects, customers, authorized users, and call participants whose information may be processed through customer deployments.
2. Information We Collect
We may collect the following categories of information:
- Contact and account information such as name, business email, company, role, phone number, and billing details.
- Platform usage data including configuration settings, call metadata, logs, analytics, and support communications.
- Voice interaction data processed on behalf of customers, which may include audio, transcripts, summaries, and related business records.
- Technical data such as IP address, browser type, device identifiers, cookies, and security logs.
- Information submitted through forms, demos, sales inquiries, and customer support channels.
3. How We Use Information
We use information to:
- Provide, operate, secure, and improve the Dialnox platform.
- Respond to inquiries, schedule demos, and deliver customer support.
- Configure AI voice employees, routing, integrations, and analytics.
- Comply with law, enforce our terms, prevent fraud, and protect rights and safety.
- Send service-related communications and, where permitted, marketing messages you can opt out of.
4. Voice & Call Data
Customers control what voice data is captured, retained, transcribed, summarized, or integrated with third-party systems. Customers are responsible for providing required notices and obtaining legally required consents from callers.
We process voice and call-related data as a service provider to customers under contractual instructions, security controls, and applicable telecommunications and privacy laws.
6. Data Retention
We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods for voice and call data may be configured by customers subject to plan features and contractual terms.
7. Security
We maintain administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption in transit where supported, monitoring, and tenant isolation for multi-customer environments.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, and to opt out of some uses such as targeted advertising where applicable.
To submit a privacy request, contact us at sales@dialnox.com. We may verify your request as permitted by law. If you are a caller interacting with a business using Dialnox, please contact that business directly regarding call-specific data requests.
9. International Users
If you access our services from outside the United States, your information may be processed in the United States and other countries where we or our providers operate, which may have different data protection laws than your jurisdiction.
10. Children
Dialnox is a business service and is not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.
12. Contact
Thorium DC, LLC
1717 N St NW, Washington, DC 20036
Email: sales@dialnox.com