CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Retail AI voice
Resolve orders on the first ring.
Track shipments, process returns, and scale through peak season, hundreds of calls, zero hold time.
Operations overview
Meridian Commerce · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
My package shows delivered but I never got it. Can you send a replacement?
I see order #44102 marked delivered yesterday. I started a replacement shipment and texted the new tracking link.
✓ Live action completed in 2.0sOrder located · replacement issued · OMS updated · tracking SMS sent
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why retail leaders choose Dialnox?
- WISMO volume spikes overnight
Carrier delays flood your line exactly when shoppers expect instant answers.
- Return rules differ by channel and SKU
Generic scripts frustrate loyal customers when policies vary by product and marketplace.
- Peak season staffing cannot keep pace
Temp agents take weeks to train. Abandonment rises when revenue is on the line.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools retail & e-commerce operators already depend on, so every conversation updates the system of record in real time.
Shopify
Salesforce
NetSuite
Zendesk
Gorgias
Stripe
Custom OMS APIs
Rollout
Retail deployment in three phases
Brands usually launch with order status and returns, the two highest-volume drivers, then connect catalog and loyalty systems for revenue-focused conversations.
Start my retail pilot- 01Integrate OMS, WMS, and helpdesk
Shopify, Salesforce Commerce Cloud, NetSuite, or custom APIs feed order, shipment, and customer history into every call.
- 02Encode policy by channel and SKU
Return windows, final-sale exclusions, marketplace rules, and VIP handling so every answer matches what your agents would say.
- 03Load-test before peak season
Simulate flash-sale call volume, tune parallel capacity, and set human transfer thresholds for fraud or executive complaints.
FAQ
Retail FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. You define verification fields such as order number, email, ZIP, or one-time codes before any order details are read aloud or changed.
Channel-specific policies are configured up front. Dialnox identifies the purchase source and applies the correct return, warranty, and escalation path.
Dialnox orchestrates hundreds of parallel calls with zero-wait routing. Capacity planning is part of every retail rollout before peak events.
Upsell prompts follow your brand voice and trigger only when relevant, such as suggesting an extended warranty on eligible electronics after a support issue is resolved.
Retail operations
Use cases Dialnox resolves for retail & e-commerce.
Dialnox handles the highest-volume call workflows retail & e-commerce teams run daily, connecting to the platforms you already use so conversations update records, not sticky notes.
- Order tracking and delivery updates
Authenticate shoppers, pull live tracking, explain delays, and update addresses when allowed.
- Returns and exchanges
Verify eligibility, issue RMA labels, and complete the return while the customer is still on the line.
- Product and availability questions
Answer sizing, stock, and compatibility from approved catalog knowledge, convert phone shoppers fast.
Start with one call type
Show us the retail & e-commerce workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.