CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
HVAC & plumbing AI voice
No heat calls get a truck tonight.
Qualify emergencies, book jobs, and sync dispatch, so peak season volume never hits voicemail.
Operations overview
BlueLine HVAC · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
Our water heater is leaking in the basement. Can someone come tonight?
I flagged this as urgent and scheduled an emergency plumber between 8 and 9 p.m. with a text when they are en route.
✓ Live action completed in 1.6sEmergency ticket opened · technician assigned · dispatch updated · ETA SMS sent
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why hvac & plumbing leaders choose Dialnox?
- Weather events flood the phone line
Freeze ups and heat waves generate more calls than a two person office can answer.
- Callbacks waste truck rolls
Missing gate codes, system age, or warranty status sends techs out unprepared.
- Maintenance plans renew in the background
Tune up season revenue slips when staff only handle emergencies.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools hvac & plumbing operators already depend on, so every conversation updates the system of record in real time.
ServiceTitan
Housecall Pro
Jobber
FieldEdge
Stripe
Twilio
Custom FSM APIs
Rollout
HVAC and plumbing rollout
Contractors launch emergency lines first for no-heat, no-cool, and active leaks, then add membership and estimate booking after FSM integrations prove dispatch accuracy.
Start my hvac & plumbing pilot- 01Integrate FSM and on-call calendars
ServiceTitan, Housecall Pro, Jobber, or FieldEdge feed technician skills, zones, and after-hours rotation.
- 02Script weather and safety triage
Gas smell, carbon monoxide, and electrical hazards escalate immediately with approved safety language.
- 03Expand to memberships and sales
Add tune-up campaigns and replacement consult booking once emergency capture rate stabilizes.
FAQ
HVAC & Plumbing FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. On-call rotations, surge fees, and priority rules are configured per your dispatch playbook before launch.
Your safety script runs first. Dialnox delivers shut-off and evacuation language and escalates when callers report immediate danger.
This page focuses on HVAC and plumbing trade-specific triage, memberships, and FSM workflows, the highest-volume calls for those contractors.
Yes. Commercial callers authenticate by account number and site address, then jobs route to your facilities queue with SLA tags.
HVAC & Plumbing operations
Use cases Dialnox resolves for hvac & plumbing.
Dialnox handles the highest-volume call workflows hvac & plumbing teams run daily, connecting to the platforms you already use so conversations update records, not sticky notes.
- Emergency no heat / no cool dispatch
Prioritize safety, capture equipment details, and book the on call slot immediately.
- Install and estimate scheduling
Qualify replacement opportunities and book sales visits with complete home details.
- Membership and maintenance booking
Renew service plans and schedule seasonal visits from inbound and outbound lists.
Start with one call type
Show us the hvac & plumbing workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.