CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Healthcare AI voice
Every patient call answered. Every appointment kept.
Book, reschedule, verify insurance, and route urgent cases 24/7, with live scheduling updates and zero hold queues.
Operations overview
Northside Medical · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
I need to move my follow-up visit to next Thursday and confirm it is still in-network.
I found your cardiology follow-up on March 12. I moved it to March 19 at 10:30 a.m. and confirmed in-network coverage.
✓ Live action completed in 2.1sPatient verified · appointment rescheduled · EHR updated · SMS confirmation sent
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why healthcare leaders choose Dialnox?
- Peak hour phones overwhelm the front desk
Check in, insurance, and walk ins collide. Callers wait, or book somewhere else.
- After hours calls die in voicemail
Patients needing next day slots leave messages staff replay at 8 a.m.
- Referral intake repeats the same questions
Demographics, member IDs, and referring details consume hours every week.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools healthcare operators already depend on, so every conversation updates the system of record in real time.
Epic
athenahealth
eClinicalWorks
ModMed
Phreesia
Twilio
Custom EHR APIs
Rollout
How healthcare teams deploy Dialnox
Most groups start with scheduling and after-hours coverage, then expand into referral intake and multi-location routing once staff sees call volume drop.
Start my healthcare pilot- 01Connect scheduling and patient record systems
Link your EHR scheduling module, practice management stack, and approved knowledge base for visit types, locations, and policies.
- 02Define clinical guardrails
Set escalation paths for emergencies, obstetric concerns, pediatric fever protocols, and any scenario that must reach a live clinician immediately.
- 03Launch with measured call types
Start with appointment changes and routine inquiries. Expand to referrals and refill routing after your team reviews two weeks of transcripts and outcomes.
FAQ
Healthcare FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. When your scheduling system exposes real-time availability through an approved integration, Dialnox can search open slots, book the visit, and send confirmation details during the call.
You define escalation rules before go-live. Dialnox can immediately transfer to an on-call nurse, direct patients to emergency services language when appropriate, and never attempt to diagnose.
Disclosure requirements vary by state and payer. Dialnox supports configurable opening scripts and your legal team can set the exact language required for your markets.
Yes. Dialnox routes by location, insurance plan, specialty, or language preference while keeping a single public number for marketing and patient convenience.
Healthcare operations
Use cases Dialnox resolves for healthcare.
Dialnox supports role-based access, encrypted voice transport, tenant isolation, and configurable retention. Customers remain responsible for HIPAA business associate agreements, caller consent, and policies governing AI-assisted patient interactions. Dialnox handles the highest-volume call workflows healthcare teams run daily, with role-based permissions and complete call observability.
- Appointment scheduling and changes
Book, move, or cancel across locations with real time availability confirmed on the call.
- Insurance and eligibility checks
Collect payer details, verify coverage, and flag plans that need review before the visit.
- Referral and new patient intake
Capture provider, urgency, and location, route complex cases, complete standard intake live.
Start with one call type
Show us the healthcare workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.