CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Home services AI voice
Capture every job before they call a competitor.
Qualify emergencies, book estimates, and update dispatch live, nights, weekends, and heat wave surges included.
Operations overview
Summit Home Services · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
My AC stopped cooling. Can someone come today and tell me what the service call fee is?
I have a technician open between 3 and 5 p.m. today. The diagnostic visit is $89, applied to repair if you proceed.
✓ Live action completed in 1.7sService window booked · dispatch notified · customer SMS sent · CRM job created
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why home services leaders choose Dialnox?
- Seasonal spikes crush small dispatch teams
First heat wave or freeze floods the office. Every missed ring is a job lost.
- Incomplete intake sends techs on callbacks
Model numbers, access codes, and warranty status should be captured upfront, not in the driveway.
- Membership renewals slip during emergencies
Tune up season demands scheduling volume staff never finish while fires are burning.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools home services operators already depend on, so every conversation updates the system of record in real time.
ServiceTitan
Housecall Pro
Jobber
FieldEdge
Stripe
Twilio
Custom FSM APIs
Rollout
Field service rollout
Contractors typically start with inbound emergency and estimate booking, then add membership renewals and job-status lines after dispatch integrations are stable.
Start my home services pilot- 01Connect FSM and calendars
ServiceTitan, Housecall Pro, Jobber, or your dispatch board feeds technician territories, skills, and open capacity.
- 02Script by trade and urgency
Different intake flows for HVAC no-cool, drain backups, panel upgrades, and routine maintenance with safety escalations baked in.
- 03Close the loop in the field
Job notes, customer SMS, and payment links sync back to the FSM record so techs arrive with context instead of callbacks.
FAQ
Home Services FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. On-call technician calendars and premium emergency fees are configured per your dispatch rules so jobs land on the right board immediately.
Skills, service zones, and current route load come from your FSM integration. Dialnox respects the same constraints your coordinators use manually.
Absolutely. A single coordinator plus Dialnox often covers evenings, weekends, and overflow without hiring a full night shift.
When connected to your payment provider, Dialnox can send secure payment links or collect deposits according to your approved workflow.
Home Services operations
Use cases Dialnox resolves for home services.
Dialnox handles the highest-volume call workflows home services teams run daily, connecting to the platforms you already use so conversations update records, not sticky notes.
- Emergency dispatch qualification
Capture urgency, address, and system details, book the nearest available slot immediately.
- Estimate and installation booking
Collect scope, equipment preferences, and lead source, fill the sales calendar with qualified visits.
- Maintenance and membership scheduling
Renew agreements and book seasonal tune ups using your approved pricing and coverage rules.
Start with one call type
Show us the home services workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.