1. Purpose
Dialnox enables businesses to deploy AI voice employees that can answer calls, access approved tools, and complete workflows. This page explains our transparency expectations for customer deployments.
2. Caller Disclosure
Customers should inform callers when they are interacting with an automated or AI-assisted system if required by applicable law, carrier policy, or industry guidelines.
Disclosure methods may include introductory prompts, IVR messages, website notices, or agent scripts depending on the call flow and jurisdiction.
3. Human Handoff
Customers should configure clear escalation paths so callers can reach a human representative when requested, when risk increases, or when policy requires live assistance.
4. Accuracy & Limitations
AI systems may misunderstand callers or produce incorrect information. Customers are responsible for grounding agents in approved business knowledge, limiting tool permissions, and monitoring outcomes.
5. Data Use for AI Improvement
Use of interaction data for model improvement, if any, is governed by customer agreements and configuration. Customers should review enterprise terms for training, retention, and opt-out options.
6. Contact
Questions: sales@dialnox.com