CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Dialnox AI Call Center
Control every call.
Improve every outcome.
Monitor live traffic, manage AI voice employees, control queues and tenants, and measure customer outcomes from one intelligent telecommunications command center built for operators.
Operations overview
Acme Retail · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
Where is my order, and can you update the delivery address before it ships?
I found order #92841. It ships today. I can update the address before dispatch.
✓ Live action completed in 1.8sOrder verified · address updated · SMS sent · CRM synchronized
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
A complete operating rhythm
Deploy, observe, improve, and scale.
Give operations a repeatable system for launching new call flows and improving live performance without guesswork or disconnected tooling.
Map my operation- 01Configure
Connect numbers, tenants, agents, queues, tools, and policies in one workspace.
- 02Launch
Publish safely across selected lines, locations, or client environments.
- 03Observe
Monitor live traffic, quality, actions, transfers, and business outcomes in real time.
- 04Optimize
Improve knowledge, routing, automation, and agent behavior using operational data.
Enterprise-ready operations
Central control without operational bottlenecks.
Scale teams and tenants with clear roles, isolated environments, complete visibility, and configurable policies your leadership team can trust.
- Tenant-level isolation
- Role-based access
- Live service health
- Complete action history
- Configurable routing rules
- Centralized analytics
Design your operations layer
See how Dialnox fits your real call operation.
We'll map your tenants, call flows, queues, teams, systems, and reporting into one clear operating model.