CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Restaurant AI voice
Protect every cover during rush hour.
Book tables, run waitlists, and qualify catering leads while your team stays on the floor.
Operations overview
Harbor Kitchen Group · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
I need a table for eight tonight at 7 and one guest is gluten-free.
I held 7 p.m. for eight guests and noted one gluten-free menu request for the host stand.
✓ Live action completed in 1.6sReservation confirmed · dietary note added · waitlist cleared · confirmation text sent
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why restaurants leaders choose Dialnox?
- Dinner rush puts the phone last
Hosts seat walk ins while parties of six go to a competitor that picks up.
- Catering leads need detail, not voicemail
Headcount, budget, and dietary notes left on voicemail lose the event by morning.
- Multi unit groups lack phone consistency
Every location answers differently. Brand standards slip without a single playbook.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools restaurants operators already depend on, so every conversation updates the system of record in real time.
OpenTable
Resy
SevenRooms
Toast
Square
Twilio
Custom reservation APIs
Rollout
Restaurant launch playbook
Single-location restaurants start with reservations and waitlists. Groups add catering intake and multi-location routing once the first unit proves cover lift.
Start my restaurants pilot- 01Connect reservation and POS platforms
OpenTable, Resy, SevenRooms, or Toast supply real-time availability, guest tags, and order context.
- 02Train on menu and policy knowledge
Deposit rules, cancellation windows, allergy protocols, and pacing for tasting menus exactly as your GM would explain them.
- 03Expand to events and off-premise
Add catering qualification and takeout coordination after reservation volume stabilizes.
FAQ
Restaurants FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. When integrated with your reservation platform, Dialnox adds parties to waitlists and sends SMS updates as tables become available.
Dialnox collects event details against your qualification criteria, then schedules a callback or transfers live to your events team with a structured summary.
Yes. Property routing, guest recognition, and brand-standard scripts keep the experience consistent whether callers reach Dallas or Denver.
Yes. Party size changes, time shifts, and special requests update in your reservation system during the call with confirmation sent by SMS.
Yes. Location routing, per-venue calendars, and brand-standard scripts keep the phone experience consistent whether callers reach Austin or Atlanta.
Restaurants operations
Use cases Dialnox resolves for restaurants.
Dialnox handles the highest-volume call workflows restaurants teams run daily, connecting to the platforms you already use so conversations update records, not sticky notes.
- Reservations and modifications
Book, change, or cancel tables, capture allergies, occasions, and send SMS confirmation.
- Waitlist and walk in coordination
Quote wait times, add parties to the list, and notify guests by text when tables turn.
- Catering and large party intake
Collect date, guest count, and service style, route qualified events to your manager with a full brief.
Start with one call type
Show us the restaurants workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.