CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Urgent care AI voice
Walk ins get clarity before they arrive.
Answer wait times, insurance questions, and routing, so staff focus on patients in the clinic.
Operations overview
CityLine Urgent Care · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
My son has a fever and sore throat. Should we come in now or wait for his pediatrician?
Based on your symptoms I can hold a walk-in slot in 20 minutes and send check-in forms to your phone.
✓ Live action completed in 2.0sTriage completed · walk-in slot held · intake forms sent · front desk notified
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why urgent care leaders choose Dialnox?
- Wait time calls interrupt clinical staff
Nurses and MAs answer the same question dozens of times per shift.
- Insurance and self pay questions clog the line
Patients need cost clarity before they drive over, voicemail does not help.
- After hours routing lacks consistency
Callers unsure whether to visit, call 911, or wait until morning need clear guidance.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools urgent care operators already depend on, so every conversation updates the system of record in real time.
Experity
eClinicalWorks
athenahealth
Phreesia
Epic
Twilio
Custom EMR APIs
Rollout
Urgent care launch sequence
Centers begin with wait time and insurance lines, the highest call volume, then add pre-arrival intake once queue integrations are live.
Start my urgent care pilot- 01Connect queue and practice systems
Link EMR registration, queue management, and location directories for real-time wait and capacity data.
- 02Approve triage and disclosure scripts
Medical leadership signs off on ER escalation language, AI disclosure, and services you do not provide by phone.
- 03Measure door-to-desk reduction
Track pre-arrival intake completion, wait call deflection, and patient satisfaction, then expand to occupational lines.
FAQ
Urgent Care FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. When your queue or practice management system exposes wait data, Dialnox quotes current times and can redirect to sister locations with shorter waits.
Your medical director approves escalation language. Dialnox immediately directs callers with stroke, chest pain, or severe trauma symptoms to emergency services per your script.
Centers typically deflect the majority of wait time, hours, and insurance calls, freeing staff for in-person registration and clinical support.
Yes. Approved intake fields populate your registration workflow before the patient arrives, shortening time at the front desk.
Urgent Care operations
Use cases Dialnox resolves for urgent care.
Urgent care customers configure HIPAA safeguards, AI disclosure, triage escalation, and retention policies. Dialnox does not provide diagnosis or treatment advice. Dialnox handles the highest-volume call workflows urgent care teams run daily, with role-based permissions and complete call observability.
- Wait time and location guidance
Share live queue estimates, directions, and hours across your network.
- Insurance and self pay intake
Collect payer details and explain visit costs using your approved fee schedules.
- Symptom triage and escalation
Follow approved scripts for emergencies vs. walk in appropriate care, escalate immediately when required.
Start with one call type
Show us the urgent care workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.