CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Hotel AI voice
Guest calls answered like your best front desk.
Book rooms, handle modifications, and route requests with brand standard service, 24/7.
Operations overview
Harborfront Hotels · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
We arrive late tonight. Can you guarantee a king room and arrange airport pickup?
Your king room is confirmed for a 10:45 p.m. arrival and I booked the airport shuttle for two guests.
✓ Live action completed in 1.9sReservation updated · late arrival noted · shuttle booked · mobile key instructions sent
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why hotels leaders choose Dialnox?
- Front desk multitasks during check in rush
Guests on hold book an OTA competitor while your team handles the line in lobby.
- Group and event calls need detail
Room blocks, AV, and catering questions require structured intake, not a callback tag.
- After hours calls hit central voicemail
Late arrivals and early departures need a live answer, not a machine.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools hotels & hospitality operators already depend on, so every conversation updates the system of record in real time.
Oracle OPERA
Mews
Cloudbeds
SynXis
Amadeus
Twilio
Custom PMS APIs
Rollout
Hotel group deployment
Properties start with reservations and guest services. Portfolio operators add group sales intake and loyalty support once PMS integrations are validated across brands.
Start my hotels pilot- 01Integrate PMS and loyalty platforms
Opera, Mews, Cloudbeds, or SynXis feed availability, rates, guest profiles, and loyalty status.
- 02Encode brand service standards
Tone, upsell prompts, guarantee policies, and amenity scripts approved by your brand standards team.
- 03Expand to group and event sales
Add RFP intake and sales routing after reservation deflection metrics stabilize.
FAQ
Hotels FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. With real-time availability and rate rules connected, Dialnox completes reservations and sends confirmation details during the call.
Callers authenticate with name, confirmation number, or loyalty ID. Dialnox reads tier status and applies configured benefits language.
Yes. Scripts and upsell behavior are configured per brand or property while sharing one operations reporting layer.
Yes. Dialnox collects room nights, dates, meeting needs, and budget bands so sales managers receive complete RFP briefs.
Hotels operations
Use cases Dialnox resolves for hotels & hospitality.
Dialnox handles the highest-volume call workflows hotels & hospitality teams run daily, connecting to the platforms you already use so conversations update records, not sticky notes.
- Reservations and modifications
Book, change, or cancel stays, capture loyalty IDs, preferences, and send confirmations.
- Group and event inquiry routing
Collect dates, room counts, and budget, route qualified RFPs to sales with a complete brief.
- Guest services and housekeeping requests
Log requests, quote ETAs, and escalate VIP or complaint calls to duty managers live.
Start with one call type
Show us the hotels & hospitality workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.