CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Dialnox AI Voice Platform
The operating system for
every customer conversation.
Answer hundreds of calls at once, understand every caller naturally, and complete real business actions across your tools, all from one enterprise control plane.
Operations overview
Acme Retail · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
Where is my order, and can you update the delivery address before it ships?
I found order #92841. It ships today. I can update the address before dispatch.
✓ Live action completed in 1.8sOrder verified · address updated · SMS sent · CRM synchronized
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
From ring to resolution
Every call becomes a complete, measurable workflow.
Dialnox connects conversation and execution. The caller gets an immediate answer while your systems receive clean, structured updates in real time.
Map my workflow- 01Answer instantly
Every caller enters a dedicated, context-aware conversation.
- 02Understand the request
The AI reasons from approved business knowledge and live caller context.
- 03Use the right tools
Connected systems are accessed with controlled, task-specific permissions.
- 04Resolve and update
The outcome, summary, and next steps are written back automatically.
Enterprise control
Powerful intelligence with clear operational boundaries.
Give teams the speed of AI without losing oversight. Configure what each voice employee knows, which tools it can use, when it transfers, and how every outcome is recorded.
- Business-grounded responses
- Role-based tool permissions
- Tenant and location isolation
- Complete call observability
- Configurable escalation rules
- Consistent brand behavior
Build your Dialnox platform
Turn your call flow into an intelligent customer operation.
Show us your systems, customer journey, and call volume. We'll map the right Dialnox configuration.