CRM & revenue
Keep pipeline, account history, and customer context live. Book appointments, sync calendars, and deliver confirmations by SMS or email while the call continues.
Insurance AI voice
Claims answered. Policies updated. No queue.
Open FNOL claims, handle routine servicing, and route complex cases, freeing licensed agents for high value work.
Operations overview
Atlas Insurance Group · Live workspace
All systems healthy
ACTIVE CALLS
236
+18 in 5 min
AVG. QUEUE WAIT
0.0s
Zero wait routing
AI RESOLUTION
84%
+6.2% this month
TOOLS CONNECTED
7
Live + permissioned
Jordan Ellis
Customer | Call #48,291
AI ACTIVE · 01:42
I was in a fender bender this morning. How do I start a claim and get a rental?
I opened claim #CL-8834, captured the incident details, and emailed your rental authorization steps.
✓ Live action completed in 2.3sClaim created · policy verified · adjuster task queued · SMS instructions sent
Live orchestration
Order supportCRM + Orders · 01:42
Appointment changeCalendar · 02:18
Enterprise inquirySales queue · 00:56
Billing questionPayments · 01:09
Inventory checkCatalog API · 00:43
Systems integration
Connect the stack your team already runs.
Dialnox plugs into the platforms behind your operations, so every caller gets accurate answers and every action lands in the system of record.
Billing & commerce
Verify orders, capture payments, and push receipts or payment links by SMS and email without leaving the call.
Custom APIs
Connect proprietary workflows with scoped permissions and approval guardrails your team controls.
180+ languages supported
Reach every market with native fluency, local accent control, and brand tone settings across global call lines.
In-call RAG pipeline
Pull live answers from approved knowledge mid call, then push summaries, links, and documents by SMS or email instantly.
Leads & followups
Turn every call into pipeline. Capture intent, score interest, and trigger SMS and email follow ups before the caller hangs up.
Business numbers
Your numbers. Your markets. One platform.
Provision local lines, toll-free numbers, and memorable choice numbers, or port what you already own. Add SMS on the same endpoints your AI voice employees answer.
Number inventoryLive workspace
- +1 (202) 555-0142Local · Washington, DCActive
- +1 (888) 555-DIALToll-free · Brand lineActive
- +1 (415) 555-0198Port in progressPending
Local area numbers
Choose numbers in the area codes your customers already recognize, whether for a location, market, or brand.
Toll-free numbers
Launch 800, 888, 877, and 866 lines for national campaigns, support desks, and marketing.
Choice & vanity numbers
Search memorable numbers that spell your brand or service so callers remember you after one ad.
Port your numbers
Bring existing business lines to Dialnox without asking customers to dial a new number. We coordinate the port.
SMS support
Send confirmations, updates, callbacks, and follow-up texts from the same business numbers as your voice AI.
Need help with area codes or porting? Talk to our team.
Why insurance leaders choose Dialnox?
- FNOL spikes after catastrophes
Thousands of simultaneous claims calls damage NPS and draw regulator scrutiny.
- Routine servicing clogs agent queues
ID cards and payment changes do not need a producer, but they share the same line as renewals.
- Agencies juggle multiple carrier systems
Independent shops need one phone experience even when back end portals differ by carrier.
Connected systems
Platforms your voice employees touch during calls.
Dialnox integrates with the tools insurance operators already depend on, so every conversation updates the system of record in real time.
Guidewire
Applied Epic
Duck Creek
Vertafore
Stripe
DocuSign
Custom carrier APIs
Rollout
Insurance deployment approach
Carriers and agencies typically launch FNOL and servicing lines first, then connect billing and renewal workflows once compliance reviews approve scripts and disclosures.
Start my insurance pilot- 01Integrate policy admin and claims systems
Guidewire, Duck Creek, Applied Epic, or carrier APIs supply policy data, coverage details, and claims creation endpoints.
- 02Separate licensed vs. informational flows
Configure which actions Dialnox completes independently and which require warm transfer to a licensed producer or adjuster.
- 03Load-test catastrophe scenarios
Simulate regional surge volume, validate disclosure language, and ensure adjuster queues receive structured FNOL packets.
FAQ
Insurance FAQs for Dialnox
Quick answers on deployment, integrations, and how Dialnox works with your team.
Yes. With an approved integration, Dialnox creates FNOL records, assigns claim numbers, and attaches caller-provided details and photos during the conversation.
You define which topics require a licensed human, such as binding new business or advising on coverage gaps. Dialnox collects context and warm-transfers with a full summary.
Yes. Agencies configure carrier-specific workflows while presenting one consistent phone experience to policyholders across personal and commercial lines.
Yes. Parallel orchestration supports thousands of simultaneous FNOL calls with structured data delivered to adjuster queues in real time.
Insurance operations
Use cases Dialnox resolves for insurance.
Insurance deployments require carrier-approved scripts, state-specific disclosures, and clear boundaries on what AI voice employees may quote or bind. Dialnox supports audit logs and role-based controls; licensing obligations remain with the carrier or agency. Dialnox handles the highest-volume call workflows insurance teams run daily, with role-based permissions and complete call observability.
- First notice of loss (FNOL)
Capture loss details, open the claim, and provide the claim number before the caller hangs up.
- Policy servicing and endorsements
Handle ID cards, driver changes, and payment dates with live policy admin updates.
- Renewal and retention support
Explain coverage changes, capture intent, and schedule producer callbacks for at risk accounts.
Start with one call type
Show us the insurance workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation, not a generic script.