Hotel AI voice
Guest calls answered. Front desk stays calm.
Hotel groups lose bookings and frustrate guests when front desks juggle check-ins, concierge queues, and ringing phones. Dialnox handles reservations, loyalty questions, amenity requests, and group sales intake—with live PMS updates and brand-standard service.
- Reservations
- Guest services
- Group sales intake
Hotels operationsLive call outcomes
ActiveConnected during calls
Opera PMSMewsCloudbedsSynXisAmadeus
33%More direct bookings from phone
0Hold time on guest service lines
24/7Reservation and concierge coverage
LivePMS updates during every call
Why teams switch
Phone pressure points in hotels & hospitality.
These are the call patterns we hear before rollout—not abstract “digital transformation” goals, but specific moments where revenue and reputation are on the line.
Check-in rush buries the main line
Guests waiting at the desk hear phones ring unanswered. Callers booking weekend stays book with OTAs instead.
Loyalty and billing questions repeat all day
Points balances, folio charges, and late checkout fees consume agent time that should go to in-person hospitality.
Group and event sales need detail upfront
Wedding blocks and corporate retreats require room counts, dates, and catering needs—voicemail loses the RFP.
Use cases
Calls Dialnox resolves for hotels & hospitality.
Each scenario is configured with your policies, integrations, and escalation paths—so callers get the same answers your best staff would give, at any hour.
Reservations and modifications
Book rooms, change dates, apply corporate and loyalty rates, and confirm guarantee policies with real-time PMS availability.
Direct bookings protected from OTA leakageGuest services and concierge
Handle wake-up calls, amenity requests, restaurant reservations, and local recommendations per brand standards.
Front desk focused on guests in the lobbyLoyalty and folio support
Explain points earning, folio charges, and checkout procedures. Route disputes to managers with account context attached.
Routine loyalty calls off the deskGroup and event sales intake
Collect room block needs, meeting space requirements, and catering budgets. Route qualified RFPs to sales managers.
Group business captured on first callLate arrival and housekeeping requests
Confirm late check-in procedures, expedite housekeeping tickets, and notify night audit of arrival changes.
Fewer no-show and service failuresMulti-property brand routing
One central reservations number routes to the correct property, region, or language queue across your portfolio.
Consistent brand voice at scaleRollout
Hotel group deployment
Properties start with reservations and guest services. Portfolio operators add group sales intake and loyalty support once PMS integrations are validated across brands.
Integrate PMS and loyalty platforms
Opera, Mews, Cloudbeds, or SynXis feed availability, rates, guest profiles, and loyalty status.
Encode brand service standards
Tone, upsell prompts, guarantee policies, and amenity scripts approved by your brand standards team.
Expand to group and event sales
Add RFP intake and sales routing after reservation deflection metrics stabilize.
Integrations
Systems your voice employees touch during calls.
Dialnox connects to the platforms hotels & hospitality teams already run—so conversations update records, not sticky notes.
Opera PMSMewsCloudbedsSynXisAmadeusTwilio SMSCustom PMS APIs
FAQ
Hotels & Hospitality teams ask us this before go-live.
Straight answers about deployment, integrations, and how Dialnox fits alongside your staff. View all FAQs →
Can Dialnox book rooms in our PMS?
Yes. With real-time availability and rate rules connected, Dialnox completes reservations and sends confirmation details during the call.
How are loyalty members recognized?
Callers authenticate with name, confirmation number, or loyalty ID. Dialnox reads tier status and applies configured benefits language.
Does this work for boutique and full-service brands?
Yes. Scripts and upsell behavior are configured per brand or property while sharing one operations reporting layer.
Can group sales inquiries be qualified before transfer?
Yes. Dialnox collects room nights, dates, meeting needs, and budget bands so sales managers receive complete RFP briefs.
Start with one call type
Show us the hotels & hospitality workflow you want to fix first.
We will map your highest-volume call pattern, connect the systems it depends on, and build a demo around your real operation—not a generic script.